Exception Management

Core Concepts

Definition

The process of identifying, analyzing, and resolving deviations from expected processes or outcomes within an ERP system.

Detailed Description

Exception Management in ERP systems refers to the systematic approach to handling anomalies that occur when the standard operational processes encounter unforeseen issues. These exceptions can result from errors, resource shortages, unexpected events, or deviations within the workflow. Effective exception management is crucial as it ensures minimal disruption to business operations, helps identify underlying issues causing these deviations, and modifies processes or systems to prevent reoccurrence in the future.

Key Features

Automated monitoring of process deviations
Customizable workflows for handling exceptions
Integration with reporting tools for exception analysis
Real-time alerts and notifications
Root cause analysis

Common Modules

Incident Management

Manages and tracks incidents that cause disruptions, ensuring they are resolved promptly.

Workflow Management

Customizes process workflows to automatically address and escalate exceptions.

Examples

Automated Exception Handling Script

A Python script example to automate the alert system for process exceptions.

import sys

def monitor_exceptions():
    try:
        # simulate a process
        process_result = run_process()
    except Exception as e:
        alert_management(e)
        log_exception(e)

monitor_exceptions()

Popular Implementations

Sales Order Exception Management

A system that automatically identifies and handles exceptions in sales order processing, such as stock-outs or incorrect pricing.

Supply Chain Exception Management

A module that detects disruptions in the supply chain and provides solutions to mitigate impact, like rerouting shipments.