SAP CS (Customer Service)

Sales

Definition

SAP CS (Customer Service) is a module within SAP ERP that supports customer service processes such as service notifications, service orders, repairs, and service contracts.

Detailed Description

SAP CS (Customer Service) module is an integral component of SAP ERP that offers comprehensive functionality to support customer-focused service processes. It enables businesses to manage the entire service lifecycle, from receiving customer service requests to processing service orders, managing repairs, handling warranty claims, and maintaining service contracts. The module is designed to help companies deliver effective after-sales service, enhance customer satisfaction, and generate additional revenue through service offerings. SAP CS integrates seamlessly with other modules like Sales and Distribution (SD), Materials Management (MM), and Plant Maintenance (PM) to provide a unified platform for managing customer service operations.

Key Features

Installed Base Management
Integration with SD, MM, and PM modules
Repair Processing
Resource-Related Billing
Service Contracts and Agreements Management
Service Notification Management
Service Order Processing
Warranty and Claims Management

Common Modules

Materials Management (MM)

Handles material procurement and inventory management, integral for spare parts management in CS.

Plant Maintenance (PM)

Manages maintenance activities and shares functionalities with CS, especially in equipment management.

Sales and Distribution (SD)

Manages sales processes and integrates with CS for billing and pricing aspects of service management.