SAP Dispute Management

Finance

Definition

A component of SAP Financial Supply Chain Management that streamlines and automates the handling of customer disputes arising from billing, invoicing, or payment issues.

Detailed Description

SAP Dispute Management is a sub-component of SAP Financial Supply Chain Management (FSCM) designed to facilitate efficient management of customer disputes. It enables organizations to record, track, analyze, and resolve disputes effectively, improving customer relationships and reducing outstanding receivables. The module integrates with Accounts Receivable and other related components, providing collaborative workflows and tools for cross-departmental communication in the dispute resolution process.

Key Features

Automated workflows for dispute resolution
Centralized dispute case management
Cross-departmental collaboration tools
Integration with Accounts Receivable and Billing
Reporting and analytics on dispute metrics
Tracking and monitoring of dispute cases

Common Modules

SAP Accounts Receivable (AR)

Manages customer invoices and payments; integrates with Dispute Management for handling disputes.

SAP Collections Management

Manages collection strategies and activities; can be linked with Dispute Management to address overdue receivables.

SAP Credit Management

Assesses customer creditworthiness, which can be affected by unresolved disputes.

SAP Financial Supply Chain Management (FSCM)

Provides applications for managing the financial supply chain, including Dispute Management.