SAP Field Service Management (FSM)

Sales

Definition

A cloud-based solution designed to manage, monitor, and optimize field service operations.

Detailed Description

SAP Field Service Management (FSM) is a comprehensive solution offered by SAP for businesses to effectively manage their field service operations. It enables companies to provide dynamic scheduling, dispatching capabilities, contract management, and analytics to optimize their field service teams. With FSM, companies can enhance customer satisfaction by ensuring timely arrivals, accurate job completions, and efficient resource utilization.

Key Features

Analytics and reporting
Centralized knowledge base
Contract and warranty management
Dynamic scheduling and dispatching
Mobile field apps for technicians
Real-time tracking and management

Common Modules

SAP S/4HANA

Integrates with this core ERP for seamless data exchange and operational continuity.

Popular Implementations

Utility Company Implementation

A large utility company implemented SAP FSM to manage field service operations, resulting in a 20% increase in service efficiency.