SAP Service Management (SM)
SalesDefinition
SAP Service Management (SM) is a module in SAP ERP that supports end-to-end service management processes, enabling organizations to efficiently manage their service orders, service delivery, and customer relations.
Detailed Description
SAP Service Management (SM) is designed to streamline the management of service processes in businesses that offer maintenance and repair services. It helps organizations manage service contracts, service order processing, and warranty claims. Service Management integrates with various other SAP modules, allowing for seamless coordination between departments. The SM module provides functionalities such as resource planning, tracking service execution, and managing service parts.
Key Features
- Integration with logistics and sales modules
- Resource planning and scheduling
- Service billing
- Service contract management
- Service order management
- Warranty and claims processing
Common Modules
Materials Management (MM)
Supports SAP SM by managing inventory and procurement of service parts.
Plant Maintenance (PM)
Integrates with SAP SM to manage maintenance and repair operations, providing insights into equipment maintenance.
Sales and Distribution (SD)
Works with SAP SM for managing service-related sales, quotations, and billing.
Popular Implementations
SAP Service Management Implementation for Field Services
A large equipment manufacturer implements SAP SM to manage field service operations, improving response times and customer satisfaction.