Job Description
We are looking for a Junior SAP CRM Support Specialist to make our team even stronger. This role involves providing technical and functional support to ensure the efficiency and optimization of our CRM systems, as well as assisting in customization and upgrade of the existing solution. The remote option applies only to the Candidates who will be working from any location in Ukraine. If you want to gain vast professional experience and enrich your knowledge – welcome on board. With a relationship of close to thirty years with SAP, EPAM has been on the engineering side of SAP for many of their enterprise product releases, helping them engineer their product and helping them to go to market over the decades.
Key Responsibilities
- Provide on-going SAP functional and technical enhancements, incident troubleshooting and resolution
- Maximize the efficiency of the CRM data and software to improve customer care
- Serve as a subject matter expert and analyst/consultant to understand customer’s needs, gather and document requirements
- Customize and upgrade the existing solution following the business requirements (Change requests)
- Debug and test
Requirements
- At least 6 months of experience in SAP CRM
- Experience in billing, sales and services business processes
- Expertise in SAP CRM BRIM (Hybris Billing) will be a big plus
- Upper-Intermediate level of English, both spoken and written (B2+)
About the Company
Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has used its software engineering expertise to become a leading global provider of digital engineering, cloud and AI-enabled transformation services, and a leading business and experience consulting partner for global enterprises and ambitious startups. We address our clients’ transformation challenges by fusing EPAM Continuum’s integrated strategy, experience and technology consulting with our 30+ years of engineering execution to speed our clients’ time to market and drive greater value from their innovations and digital investments.