SAP Security Analyst

Job Description

We are looking for a value driven IT Technical Support Specialist - SAP User Provisioning to join our IT department’s Helpdesk team. This position provides leadership, knowledge and technical skills to support the company's SAP landscape and general IT support. You will collaborate with Business Analysts, Technical Support Engineers and SAP consultants.

Key Responsibilities

• Use SAP tools to configure, maintain and delete SAP roles and user accounts within SAP modules. (e.g., Core ECC, CRM, BW Mobile and Portal)
• Maintain an auditable change management workflow for SAP role modification requests and user access changes.
• Maintain a consistent process for testing, implementation, and maintenance of roles across SAP applications.
• Work with end-users and the Help Desk to quickly resolve user access and configuration issues.
• Assist in the design of new functionality as additional requirements are identified by users.

Requirements

• Broad working knowledge of Microsoft software applications including Windows 10/11, Office 365, and PC-compatible hardware. Basic SAP and S4 HANA knowledge strongly preferred.
• Managing SAP User ID Permissions with Active Directory Group Administration.
• Experience in communicating technical material to non-technical internal customers and to all levels of employees within the corporation.
• Understanding and use of remote access technology.
• Excellent customer service skills, particularly telephone skills.